Digital Downloads

Due to the nature of digital products, all digital download sales are generally final once purchased.

If you experience issues accessing your files or receive an incorrect or defective download, please contact us so we can help resolve the problem.

Greeting Cards

Our greeting cards are printed to order specifically for each customer. Because of this, we generally cannot accept returns or exchanges for changes of mind or accidental purchases.

If your greeting card arrives damaged, defective, or incorrectly printed, please contact us within 30 days of delivery.

Include your order number, a brief description of the issue, and clear photos of the product.

We'll review the issue and arrange a replacement or refund when appropriate, at no additional cost to you.

Order Cancellations

If you need to cancel a physical order, please contact us as soon as possible. We may be able to cancel it before production begins, but cancellations cannot be guaranteed once the order enters production.

Digital orders generally cannot be canceled after purchase.

Refund Processing

Approved refunds will be issued to the original payment method. Processing times vary depending on your payment provider.

Questions or Concerns

If you have any questions about your order, please contact Bishop Street Designs through our website.